Frequently Asked Questions

  • How much money do I have to pay today?

    Onust Connect and Onust Connect Family do not require a one-time activation fee. You will only be required to pay the first month subscription rate, and each month after to enjoy these benefits.

    You are required to pay a one-time activation fee for Onust Connect Plus mechanical coverage, and the first month subscription on the first day. Each month after that you will pay the normal monthly subscription rate. Your activation fee will vary in price depending on your vehicle make, model and mileage.

  • Can I cancel my plan?

    You can cancel your subscription through the app or call our Onust Member Advocacy Center at 1-833-668-7848. When you cancel your plan, you will still have access to all of your benefits until the end of the current billing cycle.

    Note, that if you cancel a plan that includes mechanical breakdown coverage (e.g. Onust Connect Plus), you will not be able to enroll the same vehicle with a plan that includes mechanical breakdown coverage in the future.

  • Do you have cancellation fees?

    No, Onust has no cancellation fees!

  • How do I change my payment method?

    You can change your payment method simply by logging into your portal and going to account settings.

  • What if I have questions or need help?

    Please call our Onust Member Advocacy Team at 1-833-668-7848 or live chat with us on our website.

  • How do I contact Onust?

    You can call us at 1-833-668-7848 or visit our website at www.onust.com for further contact information and hours of operation.

  • What's different about Onust mechanical breakdown coverage?

    We provide the most comprehensive mechanical breakdown coverage, just like the coverage that you would receive through a new factory warranty. As an active subscriber, not only is this coverage available for a lifetime, but starts day one! We only have one level of coverage, removing any confusion with clearly defined exclusionary criteria.

    By subscribing to Onust Connect Plus, you save up to 92% upfront on traditional pricing of mechanical breakdown protection.

    Additionally, our activation fee allows for no inspections and no deductibles!

  • Does Onust's mechanical breakdown coverage provide the same coverage as my auto insurance?

    No, the Onust Connect Plus mechanical breakdown coverage pays for mechanical failures. Your automobile insurance does not provide coverage for mechanical parts and labor failures.

  • Can I only subscribe to Onust’s mechanical breakdown coverage if my vehicle has a remaining factory warranty?

    The only requirements are that your vehicle has less than 100,000 miles (65,000 for a small subset of vehicles) at the time of activation, is not older than 10 model years, and your specific vehicle qualifies for coverage.

  • What are the age or mileage limits to subscribe to a plan that includes mechanical breakdown coverage (e.g. Onust Connect Plus)?

    Most vehicles are eligible as long as they have 100,000 miles or fewer and are not older than 10 model years. A limited number of vehicles are only eligible if they have 65,000 miles or fewer and are not older than 10 model years. Of note, some vehicles are ineligible for mechanical breakdown coverage. For a list of these vehicles please reference the Onust Connect Plus plan page.

  • How do I benefit from a zero deductible?

    Onust created Onust Connect Plus mechanical breakdown coverage with you in mind. You benefit by only being required to pay the one-time activation fee and your monthly subscription rate, so that you are not paying more in a time of need.

  • What is an activation fee?

    An activation fee is a one-time fee determined by vehicle make, model and mileage. This one-time fee provides you with lifetime mechanical parts and labor coverage, zero deductibles and first day coverage without the hassle of any inspections or other unnecessary requirements (specific for Onust Connect Plus).

  • How will I know if my vehicle will be covered if it breaks down?

    As a subscriber, you can rest assure that every Onust subscription comes with 24/7 Roadside Assistance for any mechanical breakdown. At Onust, we feel that you should not have any less coverage than what the original manufacturer of your vehicle provides. We only offer one high level of comprehensive exclusionary coverage, through our Onust Connect Plus plan. We’ve made it easy and disclosed up-front our non-covered components, and conditions. If it’s not listed here, it’s covered:


    1. Audio speakers and wiring
    2. Starting, Lighting, Ignition (“SLI”) Battery
    3. Fuses and fusible links
    4. Body, body panels, body fasteners, chassis frame and bumpers
    5. Brakes, Brake Pads, Rotors
    6. Bright metal, trim, upholstery, carpet, insulation, and paint
    7. Fabric Convertible top
    8. Exhaust system and catalytic converter
    9. Glass including foggy or hazy headlight lenses
    10. Manual transmission clutch disc, pressure plate and throw-out bearing
    11. Tires, wheels, and wheel covers
    12. Any parts or components of a natural gas/propane fuel system.

    While these are the only non-covered parts, keep in mind that any mechanical failure due to pre-existing conditions will also not be covered. Additionally, you have responsibilities to perform basic maintenance.

  • What are pre-existing conditions?

    A pre-existing condition is any mechanical failure that was happening or happened before subscribing to the Onust Connect Plus mechanical breakdown coverage plan. We specifically state in our terms and conditions that we have the right to turn down any claim if we find out a pre-existing condition was the cause of a mechanical failure.

  • Who do I call for roadside assistance?

    Please call 1-833-668-7848 and select Option 1 for roadside assistance.

  • Can I transfer coverage if I sell my vehicle?

    No, Onust benefits are not available for transfer.

  • Why can't I get a quote for Onust Connect Plus mechanical breakdown coverage?

    There are a few reasons why you are unable to receive a quote for mechanical breakdown coverage through our Onust Connect Plus subscription. One of them being that your vehicle is either over the 100,000-mile limit or is 10 model years older than the current date. You might also have a vehicle that is excluded (check our ineligible vehicles list on the Onust Connect Plus plan page). If these explanations don't answer your question, please feel free to call the Onust Member Advocacy Center at 1-833-ONUST4U(1-833-668-7848) for further assistance.

  • What's the difference between exclusionary coverage and listed-parts coverage?

    Listed or stated parts coverage is a specific list of parts that are only covered through a certain plan. Exclusionary coverage states uncovered parts only, otherwise parts not listed are covered under that plan for mechanical failures.

  • Why don't we have waiting periods?

    We do not have waiting periods because the subscriber pays an activation fee for the Onust Connect Plus plan to get started day one. Thus, waiting periods and inspections are not necessary for the subscriber. We save you time and get you on the road faster!

  • How much do Onust Plans Cost?

    Our Onust Connect Plus monthly subscription prices vary based on the specific year, make, model and mileage of each vehicle. To see how much your subscription payment would be for mechanical breakdown coverage, go through our simple quoting process for the Onust Connect Plus plan. The Onust Connect monthly subscription cost is $9.99 a month for all vehicles. Additionally, the Onust Connect Family Plan is $14.99 per month for the same coverage as the Onust Connect plan but you can add up to four family vehicles!

  • What are the roadside benefits?

    Coverage is limited to fifty dollars ($50) per roadside assistance occurrence or up to one hundred fifty dollars ($150) for towing per vehicle . Roadside includes the following features:


    • Flat Tire Assistance (replacement with spare)
    • Fuel, Oil, Fluid and Water Delivery Service
    • Lock Out Assistance
    • Battery Assistance
    • Mechanical Breakdown
  • Can I use my Onust coverage with any mechanic?

    Mechanics and repair facilities require ASE-Certification (Automotive Service Excellence) to perform repairs under Onust Connect Plus mechanical parts and labor coverage.

  • How do I file a claim?

    You can file a claim by logging into the app and pressing the Contact Us button under Comprehensive Coverage. You will call 1-833-668-7848 and select Option 2 for further instructions. To simplify this process, get your vehicle to a licensed repair facility and have them call our claims department as the claim will need a repair facility assessment before proceeding.

  • Why do I need mechanical breakdown coverage if my vehicle has a factory warranty?

    Manufacturer warranties do not provide rental car reimbursements, as well as towing and lodging benefits. You'll also get access to our ASE-certified mechanics, who will be happy to field any questions related to your vehicle.

    With Onust Connect Plus parts and labor coverage, you provide your vehicle with a lifetime of coverage that will only expire on your terms.

  • What information about my vehicle do I need to subscriber to mechanical breakdown coverage?

    All you need is your vehicle’s VIN (Vehicle Identification Number) and current actual mileage to subscribe.

  • How do I find my VIN number?

    You may find your VIN number in a handful of places, including on your vehicle registration, your insurance card, the inside of your driver side door panel within the barcoded sticker, or on the bottom right of the front windshield.

  • Why do I need my VIN number?

    VIN numbers provide information specific to your vehicle, such as year, make, model and engine size. We need this information to provide you with an accurate quote for Onust Connect Plus.

  • Are vehicle inspections required for Onust Connect Plus?

    Unique to the Onust subscription, no vehicle inspections are required.

  • What do I do if my vehicle breaks down?

    First and foremost, make sure you and your passengers are safe. Then, call 1-833-668-7848 and select option 1. For additional support, contact a Member Advocate at 1-833-668-7848 (select option 3).

  • What's a VIN?

    The car's vehicle identification number (VIN) is the identifying code for a SPECIFIC automobile. The VIN serves as the car's fingerprint, as no two vehicles in operation have the same VIN. A VIN is composed of 17 characters (digits and capital letters) that act as a unique identifier for the vehicle. A VIN displays the car's unique features, specifications, and manufacturer.

  • Are vehicle inspections required for mechanical breakdown coverage through Onust Connect Plus?

    Unique to the Onust subscription, no vehicle inspections are required!

  • Do you issue refunds on the activation fee?

    We do issue refunds for the activation fee if a member cancels their subscription within the first 30 days of sign-up and has made no claims. If any claims have been made within the first 30 days, such refund will be prorated based on the number of days remaining in the Term. If this Contract is cancelled for any reason after the first thirty (30) days of the Coverage Start Date, the Activation Fee and each payment are non-refundable, and there are no credits for partially used periods.

  • Do you issue refunds for the monthly subscription fee?

    We do issue refunds for the monthly subscription fee if a member cancels their subscription within the first 30 days of sign-up. After the first 30 days, the monthly subscription fee is non-refundable. If you cancel your subscription and have paid the monthly rate, your contract will continue to the end of your payment cycle.

  • How long does an Onust contract last?

    The Onust subscription will last a lifetime if you keep paying the monthly subscription fee.

  • What is a licensed repair facility?

    An ASE (Automotive Service Excellence) repair facility is one that has a valid business license and guarantees its repair work. A physical repair facility or dealership that is certified counts as a licensed repair facility.

  • Do all Onust plans have 24-hour roadside assistance?

    Yes, every Onust plan has 24/7 roadside assistance.

  • Additional benefits?

    Yes, we also offer rideshare services. In the event of a mechanical breakdown for your vehicle covered under the Onust Connect Plus plan, we offer rental car coverage if needed from the time of the breakdown to the time that the repairs are completed. In lieu of rental car coverage, we offer rideshare services that can pick you up at your location and take you to the repair shop or location of your choice. You may use rideshare services until your vehicle is repaired. (The coverage limit for the usage of rideshare services is three hundred and fifty dollars ($350) and cannot exceed fifty dollars ($50) per twenty-four (24) hour period).

  • What are my payment options?

    Payment options include any Visa, Mastercard, American Express, or Discover Credit/Debit Cards.

  • What is an estimated quote?

    An estimated quote is one that is given to you based off of the VIN number you inputted in the quoting process. The value will be corrected when the actual information is identified. In order to give you an accurate estimated quote, it is vital that you provide the correct total mileage of your vehicle. Your vehicle’s total mileage can be found on your dashboard. Although every vehicle’s dashboard is designed differently, each car has a trip odometer (to measure short trips) and a main odometer (to measure a vehicle's total mileage). All that we need is your vehicle’s total mileage. Tip: If your odometer says “Trip” you are looking at your trip mileage, not your total mileage. For specifics on how to change your odometer settings, please reference your vehicle owner's manual.

  • Why did my estimated quote change after inputting my VIN?

    The VIN drives the quoting process with the exact information that you had not inputted yet. When entered, the VIN shows you a corrected quote.

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