support@onust.com +1 (833) 668-7848

Browse the Answers to Our Most Frequently Asked Questions

  • How Much Money Is Needed Up-Front?

    At the time of sign-up, Onust Connect and Onust Connect Family do not require a one-time activation fee. You will only be required to pay the first month subscription rate, and each month after to enjoy these benefits.

    When signing up for Onust Connect Tech or Onust Connect Plus, you are required to pay a one-time activation fee and the first month subscription fee at time of sign up. Each month after that you will pay your monthly subscription rate. The activation fee varies in price depending on the year, make, model and mileage of your vehicle.

  • How Can I Cancel My Plan?

    You can cancel your subscription through the app or call our Onust Member Advocacy Center at +1 (833) 668-7848. When you cancel your plan, you will still have access to all of your benefits until the end of the current billing cycle.

    Please Note: If you cancel an Onust Connect Tech or Onust Connect Plus plan, you will not be able to enroll the same vehicle for that plan in the future.

  • Are There Cancellation Fees?

    No, Onust has no cancellation fees!

  • Can I Change My Payment Method?

    You can change your payment method simply by logging into your portal and going to account settings.

  • Where Do I Go With Questions?

    Please call our Onust Member Advocacy Team at +1 (833) 668-7848 or live chat with us on our website.

  • What Is the Best Way to Contact Onust?

    You can call us at +1 (833) 668-7848 or visit our website at www.onust.com for further contact information and hours of operation.

  • How Does Onust's Mechanical Breakdown Coverage Differ From Other Companies?

    We provide the most comprehensive mechanical breakdown coverage, just like the coverage you would receive through a new manufacturer's factory warranty. As an active subscriber, not only is this coverage available for the lifetime of your vehicle, but your coverage starts immediately. We only provide one high level of coverage, removing any confusion with our clearly defined exclusionary criteria.

    By subscribing to Onust Connect Plus, you can save up to 92% upfront on traditional pricing of mechanical breakdown protection.

    Additionally, our activation fee allows for no inspections and no deductibles, which makes it a seamless process for you.

  • What are the age or mileage limits to subscribe to a plan that includes technology coverage (e.g. Onust Connect Tech)?

    To sign up for Onust Connect Tech, your vehicle has to be under 150,000 miles at time of sign up, and 15 model years or newer. Once signed up within these qualification requirements, you can have coverage for the lifetime of your vehicle as long as you pay your monthly subscription fee!

  • Is My Current Auto Insurance Coverage the Same as Onust's Mechanical Breakdown Coverage?

    No, the Onust Connect Plus mechanical breakdown coverage pays for mechanical failures. Your automobile insurance does not provide coverage for mechanical parts and labor failures.

  • Can I Subscribe If My Vehicle Still Has a Remaining Factory Warranty?

    The only requirements are that your vehicle has less than 100,000 miles (65,000 for a small subset of vehicles) at the time of activation, is not older than 10 model years, and your specific vehicle qualifies for coverage.

  • Are There Vehicle Age or Mileage Limits to Subscribe to Onust Connect Plus?

    Most vehicles are eligible as long as they have 100,000 miles or fewer and are not older than 10 model years. A limited number of vehicles are only eligible if they have 65,000 miles or fewer and are not older than 10 model years. Of note, some vehicles are ineligible for mechanical breakdown coverage. For a list of these vehicles please reference the Onust Connect Plus plan page.

  • How Does a Zero Deductible Benefit Me?

    Onust created Onust Connect Plus and Onust Connect Tech coverage with you in mind. You benefit by only being required to pay the one-time activation fee and your monthly subscription rate, so that you are not paying more in a time of need.

  • What Does the Activation Fee Cover?

    An activation fee is a one-time fee determined by vehicle make, model and mileage. This one-time fee provides you with lifetime mechanical parts and labor coverage, zero deductibles and first day coverage without the hassle of any inspections or other unnecessary requirements (specific for Onust Connect Plus and Onust Connect Tech.

  • How Do I Know If I'll Be Covered If My Vehicle Breaks Down?

    As a subscriber, you can have the confidence that every Onust subscription comes with 24/7 Roadside Assistance for any mechanical breakdown.

    At Onust, we also feel that you should not have any less coverage than what the original manufacturer of your vehicle provides. We only offer one high level of comprehensive exclusionary mechanical breakdown coverage, through our Onust Connect Plus plan. We've made it easy and disclosed up-front our non-covered components, and conditions. If it's not listed here, it's covered:

    1. Audio speakers and wiring
    2. Starting, Lighting, Ignition (“SLI”) Battery
    3. Fuses and fusible links
    4. Body, body panels, body fasteners, chassis frame and bumpers
    5. Brakes, Brake Pads, Rotors
    6. Bright metal, trim, upholstery, carpet, insulation, and paint
    7. Fabric Convertible top
    8. Exhaust system and catalytic converter
    9. Glass including foggy or hazy headlight lenses
    10. Manual transmission clutch disc, pressure plate and throw-out bearing
    11. Tires, wheels, and wheel covers
    12. Any parts or components of a natural gas/propane fuel system.

    While these are the only non-covered parts, keep in mind that any mechanical failure due to pre-existing conditions will also not be covered. Additionally, you have responsibilities to perform basic maintenance.

    When it comes to the Onust Connect Tech plan, you will have coverage for the technical features of your vehicle, for a list of covered items, please visit the page for Onust Connect Tech here.

  • How Do Pre-existing Conditions Impact Me?

    A pre-existing condition is any mechanical failure that was happening or happened before subscribing to the Onust Connect Plus mechanical breakdown coverage plan. We specifically state in our terms and conditions that we have the right to turn down any claim if we find out a pre-existing condition was the cause of a mechanical failure.

  • How Do I Know Who to Call for Roadside Assistance?

    Please call +1 (833) 668-7848 and select Option 1 for roadside assistance.

  • If I Sell My Vehicle, Can I Transfer the Onust Coverage?

    No, Onust benefits are not available for transfer.

  • Can I Get A Quote for Onust Connect Plus Mechanical Breakdown Coverage?

    There are a few reasons why you are unable to receive a quote for the Onust Connect Tech subscription. One of them being that your vehicle is either over the 125,000-mile limit or is 15 model years older than the current date. You might also have a vehicle that is excluded (check our ineligible vehicles list on the Onust Connect Tech plan page here). If these explanations don't answer your question, please feel free to call the Onust Member Advocacy Center at +1 (833) 668-7848 for further assistance.

    Additionally, you may live in a state where OCP is not available yet.

  • What's the difference in coverage between the Onust Connect Tech and Onust Connect Plus plans?

    Onust Connect Plus coverage is comprehensive exclusionary mechanical breakdown coverage for your vehicle which includes all of the technical features of a vehicle as well as all the mechanical features. Onust Connect Tech covers the technical features of your car without covering the rest of the mechanical features of your vehicle.

  • What Are the Differences Between Listed-Parts Coverage & Exclusionary Coverage?

    Listed or stated parts coverage is a specific list of parts that are only covered through a certain plan. Exclusionary coverage states uncovered parts only, otherwise parts not listed are covered under that plan for mechanical failures.

  • Why Isn't There a Waiting Period?

    We do not have waiting periods because the subscriber pays an activation fee for the Onust Connect Plus and Onust Connect Tech plans. This allows subscribers to get started day one. Thus, waiting periods and inspections are not necessary for the subscriber. We save you time and get you on the road faster!

  • What Are the Roadside Benefits?

    Coverage is limited to fifty dollars ($50) per roadside assistance occurrence or up to one hundred fifty dollars ($150) for towing per vehicle . Roadside includes the following features:


    • Flat Tire Assistance (replacement with spare)
    • Fuel, Oil, Fluid and Water Delivery Service
    • Lock Out Assistance
    • Battery Assistance
    • Mechanical Breakdown
    • Rideshare assistance to the nearest qualified repair facility
  • Can Any Mechanic Be Used WIth My Onust Coverage?

    Mechanics and repair facilities require ASE-Certification (Automotive Service Excellence) to perform repairs under the Onust Connect Plus and Onust Connect Tech plans.

  • How Do I Go About Filing a Claim?

    You can file a claim by logging into the app and pressing the Contact Us button under Comprehensive Coverage or Technology Coverage. You will call +1 (833) 668-7848 and select Option 2 for further instructions. To simplify this process, get your vehicle to a licensed repair facility and have them call our claims department as the claim will need a repair facility assessment before proceeding.

  • What Information is Needed to Subscribe to Mechanical Breakdown Coverage?

    All you need is your vehicle's VIN (Vehicle Identification Number) and current actual mileage to subscribe.

  • Where Do I Find My VIN?

    You may find your VIN number in a handful of places, including on your vehicle registration, your insurance card, the inside of your driver side door panel within the barcoded sticker, or on the bottom right of the front windshield.

  • Why Does Onust Need My VIN?

    VIN numbers provide information specific to your vehicle, such as year, make, model and engine size. We need this information to provide you with an accurate quote for our plans.

  • Are vehicle inspections required for Onust Connect Plus or Onust Connect Tech?

    Unique to the Onust subscription, no vehicle inspections are required.

  • What Steps Do I Take If My Vehicle Breaks Down?

    First and foremost, make sure you and your passengers are safe. Then, call +1 (833) 668-7848 and select option 1 for roadside assistance. For additional support, contact a Member Advocate at +1 (833) 668-7848 (select option 3).

  • Are vehicle inspections required for vehicle technical coverage through Onust Connect Tech?

    Unique to the Onust subscription, no vehicle inspections are required!

  • What is A VIN?

    The car's vehicle identification number (VIN) is the identifying code for a SPECIFIC automobile. The VIN serves as the car's fingerprint, as no two vehicles in operation have the same VIN. A VIN is composed of 17 characters (digits and capital letters) that act as a unique identifier for the vehicle. A VIN displays the car's unique features, specifications, and manufacturer.

  • Is the Activation Fee Refundable?

    We do issue refunds for the activation fee if a member cancels their subscription within the first 30 days of sign-up and has made no claims. If any claims have been made within the first 30 days, such refund will be prorated based on the number of days remaining in the Term. If this Contract is cancelled for any reason after the first thirty (30) days of the Coverage Start Date, the Activation Fee and each payment are non-refundable, and there are no credits for partially used periods.

  • Is the Monthly Subscription Fee Refundable?

    We do issue refunds for the monthly subscription fee if a member cancels their subscription within the first 30 days of sign-up. After the first 30 days, the monthly subscription fee is non-refundable. If you cancel your subscription and have paid the monthly rate, your contract will continue to the end of your payment cycle.

  • How Long Will My Onust Contract Last?

    The Onust subscription will last a lifetime if you keep paying the monthly subscription fee.

  • What Is a "Licensed Repair Facility"?

    An ASE (Automotive Service Excellence) repair facility is one that has a valid business license and guarantees its repair work. A physical repair facility or dealership that is certified counts as a licensed repair facility.

  • Is 24-hour Assistance Included in All of the Onust Plans?

    Yes, every Onust plan has 24/7 roadside assistance.

  • Are There Any Additional Benefits?

    Yes, we also offer Uber ride-share service. We will arrange an Uber driver to pick you up at your roadside location and take you to the repair shop (The coverage limit for the usage of Uber, Lyft or rideshare services is three hundred and fifty dollars ($350), and can not exceed fifty dollars ($50) per twenty-four (24) hour period).

  • Odometer? Salvage title? Rebuilt title? Total loss?

    These are all different items presented to us through your VIN that will not allow a subscriber to access a quote for Onust Connect Plus mechanical breakdown coverage and Onust Connect Tech.

  • What if I need a rental car?

    If you have an Onust Connect Plus plan, your subscription includes a loaner/rental car (upon availability from the repair facility). The limit is $350 dollars in total and no more than $50 dollars per day. Does Onust Connect tech include rental car coverage too?

  • Are There Multiple Payment Options?

    Payment options include any Visa, Mastercard, American Express, or Discover Credit/Debit Cards.

  • What is an Estimated Quote?

    An estimated quote is one that is given to you based off of the VIN number you inputted in the quoting process. The value will be corrected when the actual information is identified. In order to give you an accurate estimated quote, it is vital that you provide the correct total mileage of your vehicle. Your vehicle's total mileage can be found on your dashboard. Although every vehicle's dashboard is designed differently, each car has a trip odometer (to measure short trips) and a main odometer (to measure a vehicle's total mileage). All that we need is your vehicle's total mileage. Tip: If your odometer says “Trip” you are looking at your trip mileage, not your total mileage. For specifics on how to change your odometer settings, please reference your vehicle owner's manual.

  • Why Did Inputting My VIN Change My Estimated Quote?

    The VIN drives the quoting process with the exact information that you had not inputted yet. When entered, the VIN shows you a corrected quote.

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